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Kutumia Online Store - Terms of Use

Last Updated: 2025

1. Acceptance of Terms

By accessing or using www.kutumia.com ("the Site"), you agree to comply with these Terms of Use, our Privacy Policy, and all applicable Ugandan laws, including:

  • The Electronic Transactions Act, 2011

  • The Consumer Protection Act, 2019

  • The Data Protection and Privacy Act, 2019

2. Account Registration

2.1 Users must:

  • Provide accurate information (name, email, physical address).

  • Maintain password confidentiality.

  • Be ≥18 years or supervised by a guardian.

2.2 Prohibited Conduct:

  • Fraudulent/fake accounts.

  • Bulk purchasing for resale without authorization.

  • Reverse engineering/scraping Site content.

3. Products & Pricing

3.1 Accuracy:

  • Product descriptions/pricing are subject to change.

  • Colors may vary due to screen settings.

3.2 Ugandan Market Terms:

  • Prices are in UGX and inclusive of VAT where applicable.

  • Delivery Areas: Kampala (24-48 hrs), Nationwide (3-7 business days).

4. Payments & Fraud Prevention

4.1 Accepted Methods:

  • Mobile Money (MTN, Airtel)

  • Credit/Debit Cards (Visa, Mastercard)

  • Bank Transfers (UGX only)

4.2 Fraud Controls:

  • Transactions may require OTP verification.

  • We reserve the right to cancel suspicious orders.

5. Returns & Refunds

5.1 Conditions:

  • 7-day return window (unopened items with receipt).

  • Refunds processed via original payment method (5-10 business days).

5.2 Non-Returnable Items:

  • Perishable goods.

  • Digital products.

6. Intellectual Property

6.1 All Site content (logos, product images, text) is owned by Kutumia Online Store and protected under:

  • The Uganda Copyright Act, 2006

  • Trademark laws

6.2 Penalties: Unauthorized use may result in legal action under Section 83 of the Copyright Act.

7. Dispute Resolution

7.1 Governing Law: Disputes shall be resolved under Ugandan law in Kampala courts.

7.2 Mediation: Parties agree to attempt mediation through the Uganda Mediation Center before litigation.

8. Limitation of Liability

Kutumia Online Store is not liable for:

  • Delivery delays caused by third parties (e.g., Posta Uganda).

  • Product misuse.

  • Indirect damages (lost profits, data loss).

9. Amendments

We may update these terms. Users will be notified via:

  • Email  info@kutumia.com.

  • Banner notices on the Site.

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