Kutumia Shipping Policy

1. Delivery Areas & Timelines

Within Kampala

Standard: Next business day (Order by 2PM)
Express: Same-day (Order by 12PM, UGX 10,000 fee)
Free Delivery: Orders over UGX 100,000

Nationwide (Uganda)

Major Cities (Jinja, Mbarara, Gulu): 2-3 business days
Other Regions: 3-5 business days

2. Legal Compliance

Packaging Standards

All packages comply with:

UNBS Certification Requirements (US EAS 39:2002)
Hazardous Goods Regulations (Uganda National Bureau of Standards)

Documentation

Every shipment includes:

Printed invoice with TIN (Tax Identification Number)
URA-compliant customs documentation for cross-border items
UNBS product safety labels where applicable

3. Shipping Restrictions

Prohibited Items (Per Ugandan Law)

We cannot ship:
❌ Counterfeit goods (Trademarks Act, 2010)
❌ Narcotics (Narcotic Drugs Act 2016)
❌ Weapons (Firearms Act, 1970)
❌ Uncertified medical devices (National Drug Policy & Authority Act)

4. Taxes & Duties

VAT Application

All prices include 18% VAT as required by URA
Business customers must provide Valid TIN for tax exemption

International Orders

Additional import duties applied per Uganda Revenue Authority tariffs
Customer responsible for clearance fees

5. Consumer Rights

Returns & Refunds

Under Uganda Consumer Protection Act 2019:

7-day return policy for defective/wrong items
Refunds processed within 5 business days
Proof of purchase required

📞 Dispute Resolution

Complaints handled per Uganda Communications Act 2013
Escalation to Uganda Consumer Protection Association if unresolved

6. Data Protection

Customer data processed per Data Protection & Privacy Act 2019
Shipping details shared only with approved logistics partners

7. Contact Information

Kutumia Logistics Team
📞 +256 774 527 378
📧 logistics@kutumia.com
🏢 Lungujja, Kitunzi, Kampala