Kutumia Shipping Policy
1. Delivery Areas & Timelines
Within Kampala
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Standard: Next business day (Order by 2PM)
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Express: Same-day (Order by 12PM, UGX 10,000 fee)
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Free Delivery: Orders over UGX 100,000
Nationwide (Uganda)
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Major Cities (Jinja, Mbarara, Gulu): 2-3 business days
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Other Regions: 3-5 business days
2. Legal Compliance
Packaging Standards
All packages comply with:
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UNBS Certification Requirements (US EAS 39:2002)
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Hazardous Goods Regulations (Uganda National Bureau of Standards)
Documentation
Every shipment includes:
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Printed invoice with TIN (Tax Identification Number)
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URA-compliant customs documentation for cross-border items
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UNBS product safety labels where applicable
3. Shipping Restrictions
Prohibited Items (Per Ugandan Law)
We cannot ship:
❌ Counterfeit goods (Trademarks Act, 2010)
❌ Narcotics (Narcotic Drugs Act 2016)
❌ Weapons (Firearms Act, 1970)
❌ Uncertified medical devices (National Drug Policy & Authority Act)
4. Taxes & Duties
VAT Application
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All prices include 18% VAT as required by URA
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Business customers must provide Valid TIN for tax exemption
International Orders
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Additional import duties applied per Uganda Revenue Authority tariffs
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Customer responsible for clearance fees
5. Consumer Rights
Returns & Refunds
Under Uganda Consumer Protection Act 2019:
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7-day return policy for defective/wrong items
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Refunds processed within 5 business days
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Proof of purchase required
📞 Dispute Resolution
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Complaints handled per Uganda Communications Act 2013
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Escalation to Uganda Consumer Protection Association if unresolved
6. Data Protection
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Customer data processed per Data Protection & Privacy Act 2019
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Shipping details shared only with approved logistics partners
