REFUND & RETURNS POLICY

Returns Eligibility

• You may return most unused, unopened items within 30 days of delivery for a full refund.
• Items must be in original packaging with all tags attached.
• These items cannot be returned:
  • Perishable goods (food, flowers, etc.)
  • Customized/personalized products
  • Intimate apparel, swimwear (for hygiene reasons)
  • Digital products (downloads, gift cards)

Return Process

1. Request Authorization:
   Email returns@kutumia.com with:
   • Order number
   • Product name & reason for return
   • Photos of damaged/defective items (if applicable)
2. Wait for Approval:
   We’ll email a Return Authorization Number (RAN) and instructions within 48 hours.
3. Ship Your Return:
   • Use the original packaging if possible.
   • Include the RAN on the package.
   • Ship to:
     returns@kutumia.com

Refund Options

• Original Payment Method: Refunds processed within 5 business days after we receive your return.
• Store Credit: Opt for instant Kutumia credit (+10% bonus for future purchases).

Exchanges

We’ll replace defective/wrong items at no cost. Email support@kutumia.com with photos and your order number.

Late/Missing Refunds?

First check your bank account, then contact your credit card company (refunds may take time to post). If unresolved, email finance@kutumia.com

Return Shipping Costs

• Free returns: For our errors (wrong/damaged items).
• Customer-paid: For change-of-mind returns (we recommend insured tracking).

Non-Returnable Situations

No refunds if:

• Item shows signs of use/wear
• Missing parts/accessories
• Returned after 30 days

Questions?

Contact support@kutumia.com | Response within 24 hours.