Last Updated: 2025

1. Introduction
Welcome to Kutumia Online Store. We operate the website kutumia.com and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you consent to the practices described in this policy. If you disagree, please refrain from using our services.

2. Information We Collect
We may collect the following types of information:

A. Personal Information
Contact Details: Name, email, phone number, shipping/billing address.

Payment Information: For non-COD orders (card details processed securely via third-party gateways).

Account Data: If you create an account (username, password, purchase history).

Communications: Emails, chat logs, customer support inquiries.

B. Non-Personal Information
Device & Browser Data: IP address, device type, operating system, browser type.

Usage Data: Pages visited, time spent, click patterns, referral sources.

Cookies & Tracking: We use cookies (see Section 5).

3. How We Use Your Information
We process your data for the following purposes:

To process orders, deliver products, and manage returns/refunds.

To communicate (order updates, promotions, customer support).

To improve our website (analytics, user experience, troubleshooting).

To prevent fraud and enhance security.

To comply with legal obligations (taxes, regulations).

4. Data Sharing & Disclosure
We may share your information with:

Service Providers: Payment processors e.g., Stripe, Flutterwave), Mobile Money, couriers e.g., SafeBoda, Glovo, IT support.

Legal Authorities: If required by Ugandan law e.g., fraud investigations.

Business Transfers: In case of mergers/acquisitions.

We never sell your data to third-party advertisers.

5. Cookies & Tracking Technologies
Essential Cookies: Required for website functionality (e.g., cart retention).

Analytics Cookies: Google Analytics to track traffic and behavior.

Marketing Cookies: For personalized ads (opt-out via browser settings).

You can disable cookies, but some site features may not work.

6. Data Security
We implement SSL encryption, secure payment gateways, and restricted staff access to protect your data. However, no online transmission is 100% secure—use strong passwords and report suspicious activity to info@kutumia.com.

7. Your Rights
Under applicable law (e.g., Uganda’s Data Protection Act), you may:

Access, correct, or delete your personal data.

Withdraw consent for marketing communications.

Lodge a complaint with the relevant authority.

To exercise these rights, contact us at info@kutumia.com.

8. Data Retention
We retain your data only as long as necessary for:

Order fulfillment transaction records kept for accounting/tax purposes.

Legal compliance e.g., warranty claims.

Service improvements anonymized analytics.

9. Third-Party Links
Our website may link to external sites e.g., social media, payment gateways. We are not responsible for their privacy practices—review their policies separately.

10. Children’s Privacy
Our services are not directed at children under 13. If we inadvertently collect such data, we will delete it upon verification.

11. Policy Updates
We may update this policy periodically. Changes will be posted here with a revised “Last Updated” date. Continued use of our services constitutes acceptance.

12. Contact Us
For privacy-related questions, contact:
Kutumia Online Shop
Email: info@kutumia.com
Website: kutumia.com